Shipping policy

All orders placed on a weekday before 4pm PST will ship same day. Any order placed after 4pm PST will ship next day. Any orders placed on Saturday, Sunday, or Holidays will ship the next business day.

Due to seasonality, USPS delivery dates are purely an estimate, and may be shorter than actual delivery times. All listed delivery times are are NOT a guarantee.

                        Refund policy

We have a 100% guarantee on our products so if something isn't up to your expectations, please let us know within 48hrs and we will make sure to take care of you.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please send pictures of the damaged products to [email protected]. We will replace properly reported damaged products with the exact same product or item if available, and with a similar product of equal value, if not.

We will then ship the replacement product to you on the next business day.

For further review of the damaged product, please ship the product back to us at:
1820 s walnut street

Bloomington Indiana 47401

We do not accept returns of opened or partially used products, if there is no damage. If you have any issues regarding the quality of a product that has been purchased directly from Natural Herbal Medicine LLC or www.nhmedicine.com, please contact us at [email protected]